Refund Policy

At BLOOM & FOREVER, every order is crafted with care and love — we want your experience to be as beautiful as our flowers.
If something isn’t right, we’re here to make it right.

✅ How to Request a Refund

To be eligible for a refund, please contact us within 3 days of receiving your order if your item:

• Arrives damaged, defective, or not as described

• Is a non-custom product in its original, unused condition.

Important:
To process your refund, please provide a clear photo showing the damage or defect.

To initiate a refund, email us at
📧 support@bloomforever.com.au
Include your order number, a brief description of the issue, and the photo.
Our customer service team will review your request and respond promptly with next steps.

❌ Items Not Eligible for Refund

The following items are non-refundable:

• Custom-made or personalized items, such as engraved gifts or bespoke floral designs

• Change-of-mind returns are not accepted 

• Orders delayed or undeliverable due to incorrect shipping details provided by customers

Please check your address carefully before confirming your order.

💬 Refund Process

Once your refund request is approved and the product is returned in its original condition, your refund will be processed within 2–3 business days to your original payment method. In cases where the actual postage cost incurred exceeds the shipping fee paid at checkout, the difference may be deducted from the final refund amount.
(Processing time may vary depending on your bank or payment provider.)