Yes! Our everlasting roses are 100% real roses that have been carefully preserved to maintain their natural beauty for years. Unlike fresh roses, they do not require water or sunlight.

Care Tips:

• Keep them in a cool, dry place away from direct sunlight.
  
• Avoid exposing them to high humidity or touching them frequently.
  
• Do not water or spray the roses; doing so may damage their preserved state.
  

With proper care, your everlasting roses can stay beautiful for 3–5 years or longer, making them a perfect long-lasting gift or decoration.

How do I apply my coupon or discount code?

To use a discount or coupon code, simply enter it in the “Discount Code” box at checkout.

Tips:

• Check the terms and expiry date of your coupon.
  
• Only one discount code can be used per order.
  

I didn’t receive my order confirmation email

If you haven’t received your order confirmation:

• Check your junk or spam folder.
  
• There may be a small delay in email delivery.
  
• Ensure the email address entered at checkout was correct.
  

If you saw a “Thank you for your order” screen with an order number, don’t worry — your order has been successfully received.

Email ：support@bloomforever.com.au

At Bloom & Forever, we understand that sometimes plans change. That’s why we provide clear guidelines for order cancellations and modifications.

🕓 4-Hour Grace Period(Unconditional)
Customers may request cancellations or modifications within 4 hours of placing an order.

⏳ Cancellations After the Grace Period (Subject to Approval)
If your order has not yet been fulfilled or shipped, you may still request a cancellation.

⚒️ Custom or Personalized Orders
Orders for custom-made or personalized items (e.g., engraved gifts, bespoke floral designs) cannot be cancelled once production has started.

💬 How to Request a Cancellation or Modification
Contact us as soon as possible at support@bloomforever.com.au with your order number and requested changes.

🌷 Our Promise
We strive to accommodate changes whenever possible. While we cannot guarantee every modification or cancellation, we always do our best to support our customers.

✅ How to Request a Refund

To be eligible for a refund, please contact us within 3 days of receiving your order if your item:

• Arrives damaged, defective, or not as described
• Is a non-custom product in its original, unused condition.
• To process your refund, please provide a clear photo showing the damage or defect.

❌ Items Not Eligible for Refund

The following items are non-refundable:

• Custom-made or personalized items, such as engraved gifts or bespoke floral designs
• Orders delayed or undeliverable due to incorrect shipping details provided by customers

💬 Refund Process

Once your refund request is approved and the product is returned in its original condition, your refund will be processed within 3–5 business days to your original payment method.

To initiate a refund, email us at support@bloomforever.com.au